How long does shipping take?
Delivery times vary by location and courier selected at checkout. Typically, domestic US orders arrive within 3-7 business days. International orders may take 7-21 business days depending on the destination country and courier service chosen.
How much does shipping cost?
Shipping costs are calculated in real time at checkout based on your location, order weight, and preferred courier. You will see multiple options including cheapest, fastest, and best value — so you can choose what works best for you.
Do you ship internationally?
Yes! We ship worldwide. International shipping rates and estimated delivery times will be displayed at checkout. Please note that customers are responsible for any customs duties or import taxes applicable in their country.
How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package directly on the courier’s website. If you did not receive a tracking email, please check your spam folder or contact us at info@ubretail.com.
What is your return policy?
We accept returns within 30 days of delivery for eligible items. Products must be unused, unopened, and in their original packaging. Please note that food, grocery, and opened health & personal care items are non-returnable. For full details, please refer to our Refund & Return Policy page.
How do I request a refund?
To request a refund, email us at support@ubretail.com with your order number and reason for the return. Our team will respond within 2-3 business days. Once your return is approved and received, refunds are processed within 5-7 business days to your original payment method.
I received a damaged or wrong item. What should I do?
We’re sorry about that! Please contact us at info@ubretail.com within 48 hours of delivery. Include your order number and a clear photo of the issue. We will arrange a replacement or full refund at no additional cost to you.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express. Additional payment options may be available at checkout depending on your location.


