Effective Date: April 2026

Last Updated: April 2026

1. Overview

At UBRETAIL LLC, we are committed to delivering your orders quickly, safely, and at the most competitive rates. We partner with Easyship — a global multi-carrier shipping platform — to offer you real-time shipping rates and multiple courier options at checkout. This policy outlines everything you need to know about how we process, ship, and deliver your orders.

2. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.

Note: During peak seasons (holidays, sales events), processing times may be extended by 1–2 additional business days.

3. Shipping Rates & Carrier Options

We use Easyship’s multi-carrier platform to provide you with live, real-time shipping rates at checkout. This means you will see accurate shipping costs based on your exact location, order weight, and dimensions — no hidden fees or surprises.

At checkout, you will be presented with multiple shipping options including:

• Cheapest Option – Best for budget-conscious shoppers
• Fastest Option – Best for urgent deliveries
• Best Value Option – Balanced combination of cost and speed

Our courier network includes but is not limited to:

Note: Available couriers and rates may vary based on your delivery address and order specifications.

4. Domestic Shipping (United States)

Note: Delivery times are estimates provided by the courier and begin from the date of shipment, not the date of order.

5. International Shipping

We ship worldwide through Easyship’s global courier network. International shipping rates and estimated delivery times are calculated in real time at checkout based on your destination country.

5.1 Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in our product prices or shipping rates.

• UBRETAIL LLC has no control over customs fees and cannot predict their amount.
• Customs processing may cause additional delays beyond our estimated delivery times.
• If a package is refused or unclaimed due to customs issues, the customer will be responsible for return shipping costs.

Note: We recommend checking your country’s customs regulations before placing an international order.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also track your order directly on the courier’s official website using the tracking number provided.

• Tracking information may take up to 24–48 hours to update after shipment.
• If you have not received a tracking email, please check your spam/junk folder.
• For tracking issues, please contact us at info@ubretail.com with your order number.

7. Shipping Restrictions

Currently, we are unable to ship to the following:

• P.O. Boxes (for certain courier services — please use a physical address)
• APO / FPO / DPO military addresses (availability varies by courier)
• Countries subject to international trade sanctions or embargoes
• Regions where specific products are legally prohibited

Note: Certain products — including food items, health supplements, and liquids — may have additional restrictions for international shipping depending on the destination country’s import regulations.

8. Lost, Delayed, or Damaged Shipments

8.1 Delayed Shipments

If your order has not arrived within the estimated delivery window, please:

• Check your tracking information for updates.
• Allow an additional 2–3 business days as delays can occur due to weather, customs, or courier volume.
• Contact us at info@ubretail.com if the package remains undelivered after the extended window.

8.2 Lost Shipments

If your tracking shows the package as delivered but you have not received it:

• Check with neighbors or building management for the package.
• Contact the courier directly with your tracking number.
• If the issue remains unresolved, contact us within 7 days of the marked delivery date at info@ubretail.com.

8.3 Damaged Shipments

If your package arrives damaged, please contact us within 48 hours of delivery at info@ubretail.com. Include:

• Your order number
• Clear photographs of the damaged package and product
• A brief description of the damage

We will work with the courier to resolve the issue and arrange a replacement or refund as appropriate.

9. Shipping Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order. UBRETAIL LLC is not responsible for delays, failed deliveries, or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.

• If you notice an error in your shipping address, contact us immediately at info@ubretail.com.
• Address changes can only be made before the order has been dispatched.
• Re-delivery or return shipping costs due to address errors will be the customer’s responsibility.

10. Contact Us

For any questions about your shipment or this policy, please reach out to us:

UBRETAIL LLC

Email: info@ubretail.com

Website: ubretail.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

UBRETAIL LLC reserves the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting to our website.